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Terms and Conditions

1. Introduction

Welcome to Image Square Beauty. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully.

2. Definitions

  • “We,” “us,” or “our”: Refers to Image Square Beauty.

  • “You” or “user”: Refers to any person accessing or using our website.

3. Use of the Website

  • You agree not to misuse our website, engage in fraudulent activities, or violate any applicable laws.

4. Beauty Services

  • If you book beauty services with us, you agree to the specific terms related to those services. These may include appointment cancellations, refunds, and rescheduling policies.

  • We reserve the right to refuse service to anyone.

5. Online Sales of Beauty Products and Fashion Accessories

  • Product Descriptions: We strive to provide accurate product descriptions, but colours, sizes, and other details may vary. Please review product information carefully before making a purchase.

  • Pricing: All prices are in Australian dollars. The prices we charge for using our services and products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Delivery costs will be charged in addition to the cost of the product, and these are clearly displayed and included in the ‘Total’ 

  • Orders: Placing an order constitutes an offer to purchase. Image Square Beauty reserves the right to cancel any order placed on the online store where there are errors, inaccuracies or out-of-date information regarding pricing, stock availability, product descriptions or other matters related to the online orders. If your online order is cancelled for these reasons, we will contact you to make other arrangements (such as provision of substitute products). If you wish, you are entitled to a full and prompt refund for all amounts paid for any such cancelled online orders.

  • Payment: Payment is required at the time of purchase. We have set up PayPal as a payment option for our online store.

  • Shipping: Refer to our separate shipping policy for details on delivery times, fees, and tracking.

  • Returns and Refunds: Our return policy outlines the process for returning products. Please review it before making a purchase.

  • Risk and title: Risk and title in the items will pass to you upon delivery of the items. 

  • Intellectual Property: You may not reproduce, distribute, or use our product images, designs, or trademarks without permission.

6. Privacy Policy

  • Our privacy policy explains how we collect, use, and protect your personal information. By using our website, you consent to our privacy practices.

7. Intellectual Property

  • All photographs, written content, and materials on this website are exclusively owned by Image Square Beauty. Unauthorised use, reproduction, or distribution of any content, including but not limited to images and text, is strictly prohibited without prior written authorisation. Image Square Beauty reserves the right to pursue legal action against violations of its intellectual property rights.

8.  Authorised Sales Channels

  • Image Square Beauty products are sold exclusively through Amazon and this website. We cannot guarantee the quality, authenticity, or condition of products purchased from unauthorised sellers or platforms. Image Square Beauty is not liable for any issues arising from transactions made outside of these approved channels.

9. Limitation of Liability

  • We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website, or any products or services purchased through it.

  • We reserve the right to restrict access to parts of our website or the entire website, change or withdraw any items, information or content featured on this Website without notice.

  • Image Square Beauty is not liable for any loss or damage resulting from harmful programs, system failures, or other material affecting your computer. By using our website, you release us from liability

10. Promotional emails and content

  • You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

11.  Changes to Terms and Conditions

  • We reserve the right to update or modify these terms and conditions at any time. Changes will be effective upon posting on our website.

Shipping Policy
 

  • Delivery Area: Products are available for delivery exclusively within Australia.

  • Dispatch Time: We strive to dispatch all orders within 2 business days. However, during peak periods or promotional events, please allow an additional 3-4 business days for order processing.

  • Estimated Time of Arrival (ETA): The estimated delivery times provided are based on when your order is dispatched. These ETAs are estimates given by Australia Post.

  • Delivery Variability: Keep in mind that delivery times may vary based on product availability and the delivery address you’ve specified. While we do our best to meet these estimates, unforeseen postal delays or circumstances beyond our control may impact delivery times.

  • Refunds for Delayed Delivery: Please note that we cannot offer refunds for any delays caused by factors outside our control. We appreciate your understanding in this matter.

Refunds & Returns Policy

1. Returns and Exchanges

We want you to love your purchase! If you’re not completely satisfied with your product, here’s how our returns and exchanges work:

  • Eligibility:

    • Items must be unused, in their original packaging, and in resellable condition.

    • Beauty products must remain unopened and sealed.

    • Fashion accessories should be unworn and undamaged.

  • Timeframe:

    • You have 14 days from the date of delivery to initiate a return or exchange.

    • Please contact our customer service team to start the process.

  • Return Shipping:

    • Customers are responsible for return shipping costs unless the item arrived damaged or was sent in error.

    • We recommend using a trackable shipping method to ensure safe delivery.

2. Refunds

  • Processing Time:

    • Once we receive your returned item, we’ll inspect it and process your refund within 5 business days.

    • Refunds will be issued to the original payment method.

  • Partial Refunds:

    • If an item is returned in a condition that prevents resale (e.g., opened beauty products), we may issue a partial refund.

3. Exceptions

  • Final Sale Items:

    • Some items, such as clearance or promotional products, may be marked as final sale. These are non-returnable and non-refundable.

  • Hygiene Products:

    • For hygiene reasons, certain beauty products cannot be returned once opened.

4. Damaged or Incorrect Items

  • If your order arrives damaged or if you receive an incorrect item, please contact us immediately. We’ll arrange for a replacement or issue a full refund.

5. How to Initiate a Return or Exchange

  • Reach out to our friendly customer service team via email or phone.

  • Provide your order number and details about the item you wish to return or exchange.

  • We’ll guide you through the process and provide return instructions.

6. Contact Us

If you have any questions or need assistance, don’t hesitate to get in touch. We’re here to help!

 

** This Policy is not intended to replace, limit or exclude any rights available to you under the Australian Consumer Law. 

** This Policy is to be read in conjunction with our Terms & Conditions and applies to all purchases made through our website.

Privacy Policy

1. Introduction

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when using our website.

2. Information We Collect

  • Personal Information:

    • When you interact with our website, we may collect personal information such as your name, email address, and other relevant details.

    • We collect this information when you sign up for an account, make a purchase, subscribe to our newsletter, or contact us.

  • Usage Data:

    • We automatically collect information about your interactions with our website, including IP addresses, browser type, device information, and pages visited.

    • This data helps us improve our services and enhance your experience.

3. How We Use Your Information

We use your data for the following purposes:

  • To provide and maintain our services.

  • To process orders and payments.

  • To communicate with you (e.g., newsletters, order updates).

  • To improve our website and tailor content to your preferences.

  • To comply with legal obligations.

5. Data Sharing

  • We do not sell, trade, or rent your personal information to third parties.

  • We may share data with trusted service providers (e.g., payment processors, shipping companies) to fulfill orders and improve our services.

6. Data Security

  • We implement security measures to protect your data.

  • However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights

  • You have the right to access, update, or delete your personal information.

  • Contact us if you want to exercise these rights.

8. Changes to This Policy

  • We reserve the right to amend, remove or adjust this policy from time to time without notice. We recommend checking this page regularly to stay informed about any updates we may have made to our Privacy Policy.

9. Consent

  • By using our products and services, you agree to this Privacy Policy and consent to the collection and use of information by us in accordance with this Privacy Policy.

10. Contact Us

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