Question 1

Can I buy your products on Amazon?

Accepted Answer

Yes, you can! Just search for “Image Square Beauty” on Amazon Australia or visit our official Amazon store directly here: 👉 https://www.amazon.com.au/stores/page/C705C416-EA67-4CC4-B175-AC7B29AE88D0

Question 2

Is my payment information secure?

Accepted Answer

Yes. Your payment information is fully secure. We use industry-standard encryption and trusted payment gateways to protect your personal and financial details during checkout.

Question 3

How do I place an order?

Accepted Answer

Placing an order is easy:
Browse our products
Add your selected items to the cart
Proceed to checkout and follow the on-screen instructions to complete your purchase

Question 4

Is it possible to change or cancel my order?

Accepted Answer

Yes, you can! If you need to make changes or cancel your order, just let us know within 2 hours of placing it. Our team will do everything we can to assist before processing begins.

Question 5

Who is Image Square Beauty?

Accepted Answer

Image Square Beauty is a premium online beauty brand celebrating self-expression through curated lashes, press-on nails, and fashion accessories.

Our mission is to help you feel radiant, confident, and unforgettable — whether you’re preparing for a special occasion or embracing your everyday glow. Every product is thoughtfully designed with care, creativity, and a touch of magic to make beauty feel effortless and joyful.

Question 6

When will my order arrive?

Accepted Answer

Most orders arrive within 5–7 business days, depending on your location and chosen shipping method. You’ll get tracking details as soon as your order is on its way!

Question 7

Do you offer discounts or promotions?

Accepted Answer

Yes! We run special promotions throughout the year. To stay updated, sign up for our newsletter and follow us on social media for exclusive offers and announcements.

Question 8

How can I contact Image Square Beauty?

Accepted Answer

You can reach us via email at info@imagesquarebeauty.com.
 Our customer support team is available Monday to Friday, 9:00 AM – 5:00 PM (AEST).

Question 9

How can you pay at checkout?

Accepted Answer

You can shop with credit card, PayPal, Apple Pay, or Google Pay ✨ We use trusted payment methods so your checkout feels smooth and secure.

Question 10

Are all Image Square Beauty products cruelty-free?

Accepted Answer

Absolutely — everything we offer is 100% cruelty-free. We never test on animals, so you can enjoy beauty that feels kind, confident, and totally guilt-free 🐾

Question 11

What’s your return policy?

Accepted Answer

We’ve got you covered! Returns are accepted within 14 days of purchase, as long as your items are unused, unopened, and in their original packaging. Simply contact our friendly support team for hassle-free instructions.

Question 12

Do you offer gift wrapping or custom messages?

Accepted Answer

Yes! We offer gift wrapping and the option to include a custom message. You can request these options during checkout to make your order extra special.

Question 13

Where do you ship from?

Accepted Answer

Our orders are shipped from Australia. This allows us to provide reliable delivery times and quality control for our customers.

Question 14

Do you ship internationally?

Accepted Answer

At this time, Image Square Beauty primarily ships within Australia.

Question 15

Are your lashes reusable?

Accepted Answer

Yes! With proper care, our lashes are reusable. Gently remove adhesive after each use and store them in their original packaging to maintain their shape.

Question 16

Will press-on nails harm my natural nails?

Accepted Answer

Not at all! When applied and removed with care, our press-on nails are totally safe for your natural nails. Just follow our easy instructions for a worry-free, fabulous look! 💅

Question 17

What should you do if your order arrives damaged or incorrect?

Accepted Answer

If your order arrives damaged or isn’t quite right, contact us straight away with your order number and a few photos. We’ll look into it and help you sort it out as quickly as we can 🤍

Question 18

Can you send my order as a gift?

Accepted Answer

Yes, you can! If you’d like gift wrapping or a custom message, just choose those options at checkout and we’ll help make your parcel feel extra special 🎁

Beauty that fits every occasion

Frequently asked questions