Question 1

Can I buy your products on Amazon?

Accepted Answer

Yes, you can! Just search for “Image Square Beauty” on Amazon Australia or visit our official Amazon store directly here: 👉 https://www.amazon.com.au/stores/page/C705C416-EA67-4CC4-B175-AC7B29AE88D0

Question 2

Is my payment information secure?

Accepted Answer

Yes. Your payment information is fully secure. We use industry-standard encryption and trusted payment gateways to protect your personal and financial details during checkout.

Question 3

How do I place an order?

Accepted Answer

Placing an order is easy:
1. Browse our products
2. Add your selected items to the cart
3. Proceed to checkout and follow the on-screen instructions to complete your purchase

Question 4

Can I update or cancel my order?

Accepted Answer

Yes, you can request changes or cancellations within 4 hours of placing your order. Contact our support team quickly, and we’ll do our best to help before processing begins!

Question 5

Who is Image Square Beauty?

Accepted Answer

Image Square Beauty is a premium online beauty brand celebrating self-expression through curated lashes, press-on nails, and fashion accessories.

Our mission is to help you feel radiant, confident, and unforgettable — whether you’re preparing for a special occasion or embracing your everyday glow. Every product is thoughtfully designed with care, creativity, and a touch of magic to make beauty feel effortless and joyful.

Question 6

When will my order arrive?

Accepted Answer

Most orders arrive within 5–7 business days, depending on your location and chosen shipping method. You’ll get tracking details as soon as your order is on its way!

Question 7

Do you offer discounts or promotions?

Accepted Answer

Yes! We run special promotions throughout the year. To stay updated, sign up for our newsletter and follow us on social media for exclusive offers and announcements.

Question 8

How can I contact Image Square Beauty?

Accepted Answer

You can reach us via email at info@imagesquarebeauty.com.()
 Our customer support team is available Monday to Friday, 9:00 AM – 5:00 PM (AEST).

Question 9

What payment options do you offer?

Accepted Answer

We accept Credit & Debit Cards, PayPal, Google Pay, and Apple Pay—making your checkout smooth and secure!

Question 10

Do you test your products on animals?

Accepted Answer

Absolutely not! All our products are 100% cruelty-free. We love our furry friends and ensure no animal testing is involved.

Question 11

How do returns work?

Accepted Answer

We accept returns within 14 days of purchase, as long as items are unused, unopened, and in their original packaging. Just reach out to our support team for easy return instructions!

Question 12

Do you offer gift wrapping or custom messages?

Accepted Answer

Yes! We offer gift wrapping and the option to include a custom message. You can request these options during checkout to make your order extra special.

Question 13

Where do you ship from?

Accepted Answer

Our orders are shipped from Australia. This allows us to provide reliable delivery times and quality control for our customers.

Question 14

Do you ship internationally?

Accepted Answer

At this time, Image Square Beauty primarily ships within Australia.

Question 15

Are your lashes reusable?

Accepted Answer

Yes! With proper care, our lashes are reusable. Gently remove adhesive after each use and store them in their original packaging to maintain their shape.

Question 16

Are press-on nails safe for natural nails?

Accepted Answer

Yes. When applied and removed correctly, our press-on nails are safe for natural nails. We recommend following our application and removal instructions carefully.

Question 17

What should I do if my order arrives damaged or incorrect?

Accepted Answer

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and photos, and we’ll resolve the issue promptly.

Question 18

Can I purchase your products as gifts?

Accepted Answer

Yes, you can! Our products make perfect gifts for birthdays, special occasions, or just because. You can even request gift wrapping and custom messages at checkout to make it extra special.